{"id":18868,"date":"2026-09-06T15:48:25","date_gmt":"2026-09-06T15:48:25","guid":{"rendered":"https:\/\/otofeeds.id\/?p=18868"},"modified":"2026-09-06T15:48:25","modified_gmt":"2026-09-06T15:48:25","slug":"kasus-wuling-surabaya-berujung-penyerahan-darion","status":"publish","type":"post","link":"https:\/\/otofeeds.id\/index.php\/2026\/09\/06\/kasus-wuling-surabaya-berujung-penyerahan-darion\/","title":{"rendered":"Kasus Wuling Surabaya Berujung Penyerahan Darion"},"content":{"rendered":"<p><a href=\"http:\/\/OTOFEEDS.id\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18869\" src=\"https:\/\/otofeeds.id\/wp-content\/uploads\/2026\/09\/IMG_6538.jpg\" alt=\"\" width=\"1024\" height=\"682\" srcset=\"https:\/\/otofeeds.id\/wp-content\/uploads\/2026\/09\/IMG_6538.jpg 1024w, https:\/\/otofeeds.id\/wp-content\/uploads\/2026\/09\/IMG_6538-300x200.jpg 300w, https:\/\/otofeeds.id\/wp-content\/uploads\/2026\/09\/IMG_6538-768x512.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>OTOFEEDS.id &#8211;<\/strong> <\/a>Kasus dugaan penggelapan dana pembelian mobil yang melibatkan oknum sales di dealer resmi Wuling Surabaya akhirnya menemui titik terang. Wuling Motors secara resmi menyelesaikan persoalan yang dialami Nancy (Nensi Natalia), konsumen yang sebelumnya mengaku mengalami kerugian setelah melunasi pembelian kendaraan senilai Rp423,8 juta, namun unit yang dipesan tak kunjung diterima.<\/p>\n<p>Pada 5 September 2026, manajemen Wuling Motors menemui Nancy secara langsung dan menawarkan sejumlah opsi penyelesaian. Nancy kemudian memilih solusi berupa penyerahan satu unit Wuling Darion. Unit tersebut langsung diserahterimakan kepada Nancy pada hari yang sama.<\/p>\n<p><strong>Berawal dari Pelunasan Rp423,8 Juta, Berujung Dugaan Penggelapan<\/strong><\/p>\n<p>Kasus ini bermula dari transaksi pembelian mobil yang dilakukan Nancy pada Desember 2025 di dealer Wuling Kenjeran, Surabaya. Setelah membayar uang muka (DP), Nancy kemudian melunasi seluruh sisa pembayaran pada awal Januari 2026 secara tunai dengan nilai mencapai Rp423,8 juta. Pembayaran dilakukan melalui transfer ke rekening PT Putra Perdana Indoniaga atas arahan supervisor sales bernama Raditya Febrianto atau Radit.<\/p>\n<p>Persoalan muncul setelah pembayaran dinyatakan lunas. Unit kendaraan yang telah dipesan Nancy tak kunjung dikirimkan. Kecurigaan mulai muncul ketika pihak finance dealer, Bu Devi, meminta Nancy menunjukkan bukti pembayaran. Dari pemeriksaan tersebut ditemukan adanya kejanggalan.<\/p>\n<p>Kuitansi bermeterai dan berstempel basah resmi yang berada di tangan Nancy ternyata dinyatakan palsu. Hasil investigasi internal kemudian menemukan dugaan manipulasi nomor Surat Pemesanan Kendaraan (SPK). Nomor SPK milik Nancy diduga telah dimanipulasi sehingga merujuk kepada dua konsumen berbeda.<\/p>\n<div id=\"attachment_18870\" style=\"width: 760px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-18870\" class=\"wp-image-18870 size-full\" src=\"https:\/\/otofeeds.id\/wp-content\/uploads\/2026\/09\/IMG_6537.jpg\" alt=\"\" width=\"750\" height=\"623\" srcset=\"https:\/\/otofeeds.id\/wp-content\/uploads\/2026\/09\/IMG_6537.jpg 750w, https:\/\/otofeeds.id\/wp-content\/uploads\/2026\/09\/IMG_6537-300x249.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><p id=\"caption-attachment-18870\" class=\"wp-caption-text\"><em>Wakil Wali Kota Surabaya, Armuji atau Cak Ji (kanan) sebagai mediasi dalam pertemuan tersebut.<\/em> <em>Foto: ist<\/em><\/p><\/div>\n<p>Dana pelunasan yang telah dibayarkan Nancy pun diduga dialihkan oleh pelaku untuk pembayaran kendaraan milik konsumen lain. Persoalan tersebut kemudian semakin mendapat perhatian setelah Nancy mengadukannya ke Rumah Aspirasi Wakil Wali Kota Surabaya, Armuji atau Cak Ji.<\/p>\n<p>Armuji kemudian mendatangi dealer Wuling Kenjeran untuk melakukan mediasi. Dalam pertemuan tersebut, sempat terjadi perdebatan sengit dengan pihak manajemen dealer. Armuji menegaskan bahwa pihak dealer harus bertanggung jawab penuh atas kerugian konsumen karena seluruh transaksi dilakukan di dalam area kantor resmi dealer, bukan di luar.<\/p>\n<p>Di sisi lain, Operation Manager Wuling Perdana Group Jatim, Adi, menjelaskan bahwa pihak dealer telah menempuh jalur hukum dengan melaporkan Raditya Febrianto kepada pihak kepolisian. Laporan tersebut berkaitan dengan dugaan pemalsuan dokumen dan penggelapan.<\/p>\n<p><strong>Sempat Beralih ke Eksion, Nancy Akhirnya Menerima Wuling Darion<\/strong><\/p>\n<p>Sebelum penyelesaian akhir, Nancy sebenarnya sempat mengambil opsi kompromi dengan beralih ke model Wuling Eksion yang memiliki harga lebih rendah. Dalam kesepakatan tersebut, Nancy telah menerima pengembalian selisih dana sebesar Rp55 juta pada 22 Juni 2026.<\/p>\n<p>Namun, persoalan kembali muncul karena unit Eksion yang dijanjikan juga tak kunjung datang. Nancy kemudian melayangkan somasi resmi hingga akhirnya pada 5 September 2026 persoalan tersebut mendapatkan penyelesaian.<\/p>\n<p>Setelah bertemu langsung dengan manajemen Wuling Motors, Nancy memilih untuk menerima unit Wuling Darion sebagai bentuk penyelesaian. Wuling Motors juga menyampaikan permohonan maaf resmi atas kerugian dan ketidaknyamanan yang dialami konsumen.<\/p>\n<p>Sebagai langkah korektif, Wuling menyatakan akan memperketat pengawasan terhadap standar operasional prosedur (SOP) dealer, melakukan pembinaan terhadap wiraniaga, serta mengoptimalkan layanan Customer Care 24 jam melalui nomor 0800-100-5050.<\/p>\n<p>Namun, selesainya persoalan Nancy ternyata belum menutup seluruh rangkaian kasus.<\/p>\n<p><strong>Puluhan Konsumen Lain Mulai Berani Bersuara<\/strong><\/p>\n<p>Setelah kasus Nancy viral di media sosial, sejumlah konsumen lain mulai bermunculan dan mengaku mengalami modus dugaan penipuan serupa. Puluhan korban baru dilaporkan mulai menyampaikan pengaduan ke Rumah Aspirasi Armuji. Modus yang mereka laporkan juga diduga berkaitan dengan oknum sales yang sama.<\/p>\n<p>Kemunculan korban-korban baru tersebut membuat persoalan ini berkembang menjadi perkara yang lebih luas dan tidak lagi hanya menyangkut satu konsumen. Pihak berwenang kini tengah mempersiapkan langkah hukum lebih lanjut untuk mengusut perkara tersebut secara menyeluruh.<\/p>\n<p>Bagi Wuling, penyelesaian kasus Nancy menjadi langkah awal untuk memulihkan kepercayaan konsumen. Namun, munculnya dugaan korban lain membuat proses evaluasi terhadap sistem pengawasan dealer menjadi semakin penting.<\/p>\n<p>Kasus ini sekaligus menjadi pengingat bahwa transaksi kendaraan, meski dilakukan di jaringan dealer resmi, tetap membutuhkan pengawasan dan verifikasi yang ketat pada setiap tahapan pembayaran hingga serah terima unit. (Bimo Seno)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#46;&#46;&#46;<\/p>\n","protected":false},"author":3,"featured_media":18869,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_disable_autopaging":false},"categories":[6,32,1,7],"tags":[599,30,51],"class_list":["post-18868","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobil","category-news","category-otofeeds","category-produk-baru","tag-cakj1","tag-otofeeds-id","tag-wulingmotors"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kasus Wuling Surabaya Berujung Penyerahan Darion - Otofeeds.id<\/title>\n<meta name=\"description\" content=\"Kasus dugaan penggelapan dana pembelian mobil di dealer Wuling Surabaya berakhir dengan penyerahan Wuling Darion kepada konsumen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/otofeeds.id\/index.php\/2026\/09\/06\/kasus-wuling-surabaya-berujung-penyerahan-darion\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kasus Wuling Surabaya Berujung Penyerahan Darion - 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